POLICIES
ALL SALES ARE FINAL. NO REFUNDS. PLEASE PURCHASE WITH CARE.
GROUP CLASSES
Class registration closes at 11:59pm EST the day before each class time. Registering after this time will not guarantee you a space in the class.
All classes are non-refundable, non-extendable, non-sharable, and non-transferable to other persons.
Class Packages expire after the said number of days. No refund is given after services have been provided for any reason. Missed classes may not be rolled over to the next class or into another series or pass.
PRIVATE SESSIONS
Payment must be completed online or arranged in person to hold your scheduled class time. All sessions purchased are non-refundable except in the case when the teacher has to cancel. No refund is given after services have been provided for any reason. Rescheduling is considered only when notice is given to the studio 24 hours before the scheduled class time and if the intructor's schedule permits.
CONSULTATIONS
Payment must be completed online or arranged in person to hold your scheduled appointment time. All services purchased are non-refundable except in the case when the consultant has to cancel. No refund is given after services have been provided for any reason. Rescheduling is considered only when notice is given to the studio 24 hours before the scheduled appointment time and if the consultant's schedule permits.
EVENTS
In the case that any workshop or event must be cancelled by the studio, the attendee will be notified by email and will receive a full refund or full credit toward another service or product (some exclusions may apply). The studio is not responsible for a refund due to cancellation of an event hosted by an outside provider at Firehawk. In this case, please contact the host or organizer of the event.
SPACE RENTAL
An event organizer must notify the studio of cancellation at least 30 days in advance of that event time to receive a full refund. Any time later than 30 days before the scheduled event time will result in a fee that is 50% of the set price for that space rental. Giving notice any time later than 24 hours before the scheduled event time will result in no refund.
DVD PRODUCTS
All sales are final. No refunds. No exchanges for a different product or store credit. Disc and download formats are not interchangeable or exchangeable. Any discount is included in the price. Discount is a limited time offer and is subject to change.
SHIPPING
FREE for US residents (INT'L contact us for price over seas). Items are tested for quality then hand-packaged and shipped 1-2 business days after purchase.
STUDIO GUIDELINES
GENERAL
NO GUM CHEWING
NO FOOD ALLOWED IN THE STUDIO SPACES
NO OUTDOOR SHOES ALLOWED IN THE STUDIO SPACES
NO STRONG PERFUMES
DO NOT BRING VALUABLES TO THE STUDIO; FIREHAWK IS NOT RESPONSIBLE FOR THEIR LOSS, DAMAGE OR THEFT
TURN OFF ALL CELL PHONE RING AND VIBRATE MODES
NO OUTSIDE PHOTOGRAPHY OR VIDEOGRAPHY IS ALLOWED
BRING YOUR OWN YOGA MAT; STUDIO MATS ARE AVAILABLE FOR RENT FOR A $3 FEE
BRING YOUR OWN WATER BOTTLE; THE STUDIO DOES NOT PROVIDE DRINKING GLASSES OR WATER
DAMAGE OR THEFT BY A STUDENT TO PROPERTY BELONGING TO THE STUDIO OR ANOTHER STUDENT WILL REQUIRE THE REPLACEMENT OF THE PROPERTY OR VALUE OF
ARRIVAL
STUDENTS ARE ASKED TO ARRIVE AT LEAST 5 MINUTES BEFORE THE CLASS START TIME
STUDENTS MUST ARRIVE ON TIME OUT OF RESPECT FOR OTHER STUDENTS
TARDY STUDENTS MUST NOTIFY THE STUDIO AT LEAST 20 MINUTES PRIOR TO THE CLASS START TIME
TARDY STUDENTS MUST WAIT UNTIL THE MEDITATION SESSION IS COMPLETE BEFORE JOINING THE CLASS
TARDY STUDENTS ARE NOT GUARANTEED A SPACE IN THE CLASS
CLASS ETIQUETTE
RESPECT THE PERSONAL SPACE, LEARNING STYLE AND THE LEVEL OF PRACTICE OF ALL OTHER STUDENTS IN THE CLASS
BE QUIET AT ALL TIMES WHEN THE TEACHER IS INSTRUCTING; STUDENTS WILL BE MADE AWARE AS TO WHEN THE APPROPRIATE TIMES THROUGHOUT THE PRACTICE ARE TO ASK QUESTIONS
REMAIN AWARE OF YOUR SURROUNDINGS AT ALL TIMES TO PREVENT INJURY TO SELF OR OTHERS
IF YOU MUST LEAVE EARLY, PLEASE DO SO QUIETLY AND NOT DURING FINAL MEDITATION
PARKING
PARK YOUR CAR IN A DESIGNATED SPACE
RESPECT SPACE BETWEEN YOU AND OTHER CARS
DO NOT PARK BLOCKING LARGE GARAGE SLIDERS, BUSINESS FRONTS, OR ENTRANCE DOORS
NEITHER ONA HAWK NOR THE OWNER OF THE PREMISES ARE RESPONSIBLE FOR ANY DAMAGE OR THEFT OF YOUR CAR OR POSSESSIONS WITHIN
PAYMENT
PAYMENT METHODS INCLUDE MAJOR CREDIT/DEBIT CARD OR PAYPAL
ALL PAYMENT TRANSACTIONS TAKE PLACE BEFORE EACH SESSION
THERE ARE NO REFUNDS GIVEN AFTER SERVICES HAVE BEEN PROVIDED BY ONA HAWK FOR ANY REASON